Aftersales Administration Officer

Join Xin Ming Hua Engine, a leading provider of innovative engine solutions, as our Aftersales Administration Officer in North Jakarta. This is an exciting opportunity to be part of a dynamic team that values efficiency, precision, and customer satisfaction. As an Aftersales Administration Officer, you will play a crucial role in managing our aftersales operations, ensuring smooth and efficient customer service. This role is perfect for someone who enjoys a mix of administrative tasks and customer interactions, with a strong focus on detail and accuracy.

At Xin Ming Hua Engine, we are committed to delivering high-quality engine solutions to our clients. Our team is dedicated to providing exceptional service and support, and we are looking for a talented individual to join us in this mission. In this role, you will be responsible for managing customer inquiries, processing orders, and maintaining customer records. You will work closely with our sales and service teams to ensure that our customers receive the best possible experience.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Process and track orders, invoices, and payments using our in-house system.
• Maintain and update customer records and databases.
• Coordinate with the sales and service teams to ensure seamless customer interactions.
• Generate and analyze reports on aftersales performance and customer satisfaction.
• Provide excellent customer service, ensuring high levels of satisfaction and loyalty.
• Assist in the organization and management of aftersales documentation and records.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in a similar administrative role, preferably in the automotive or manufacturing industry.
• Proficient in Microsoft Office Suite, including Excel and Outlook.
• Experience with customer relationship management (CRM) software is a plus.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work well under pressure and meet deadlines.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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